Definitions of Change Management

The process of controlling changes to the infrastructure or any aspect of services, in a controlled manner, enabling approved changes with minimum disruption.

Change Management Definitions

• The term "change management" is more commonly, and increasingly, associated with total organizational change programs, vice changes to any one particular business process.
• Making changes or having changes made in such a way as to minimize interference and irregularity in the service level resulting from these changes. For this purpose, care is taken that only tried and tested methods and techniques are used for the preparation, building, testing and implementation of new or changed Configuration Items.
• The process of tracking and monitoring changes in order to maintain control and understand the technical progress toward delivering an acceptable end-user product.
• A systematic process of taking into account the global conditions affecting an organization, as well as specific conditions in the organization. The change management methodology examines the current environment with respect to organization culture, communication, organization design, job design, infrastructure, personnel, skills and knowledge, people/machine interfaces, and incentive systems. (Brandenburg & Binder, 1992, p. 667)
• A t ransformation from a traditional business to an e-business requires changes in management structures, processes, skills and business language. Understanding e-business terminology is critical to exploiting the emerging business models and services and to communicating and facilitating change. Enterprises should immerse managers and key employees in developing a working vocabulary
• The Service Management process responsible for controlling and managing requests to effect changes (RFCs) to the IT infrastructure or any aspect of IT services to promote business benefit while minimising the risk of disruption to services. Change Management also controls and manages the implementation of those changes that are subsequently given approval.
• Process of controlling Changes to the infrastructure or any aspect of services, in a controlled manner, enabling approved Changes with minimum disruption.
• The process of maximizing performance throughout the PeopleSoft implementation by minimizing disruption and accelerating the acceptance of change. This is being accomplished at UMass through four change management work streams: Training, Communications, Liaison Program/Site Readiness, and Sponsorship.
• Methods and processes that assist individuals in adjusting constructively to new systems, procedures, processes, workflow, organizational relationships and other differences as they occur.
• Process of planning, controlling, and managing enterprise system changes.